Why do I have to choose between shipping options?
Orders for 2018 reference guides including a combination of CPT and ICD-10 items will be provided with the option ship all items together or to ship items separately (at an additional fee). See detailed explanation of your options below.
Consolidated Shipment - Group my items into as few shipments as possible
Your orders will be consolidated into the fewest number of shipments possible. You will receive your order once all items are available. This may take longer to ship depending on product availability, but there will only be one per-shipment charge. Please be aware that CPT products will not be available until mid-December can potentially delay shipment of ICD-10 products.
Non-consolidated shipment - I want my items shipped as soon as they become available (at additional cost)
Your items ship as they become available, beginning with those already in stock. You should choose this option if your rorder includes both ICD-10 & CPT products and you want to receive ICD-10 products on or before Sept. 1.
When will I receive my printed Navigator® reference guide(s)?
If you are ordering the next year's edition, ICD-10 resources will ship after August 15th, CPT resources will ship after December 15th in the current year. Please see information regarding shipping options and rates above. If you are ordering the current year's edition, it will deliver in 7-10 business days. If you have not received your reference guides within that time frame, please contact a Coding Strategies® representative at 1.877.6.CODING.
May I substitute references in the Navigator® Suite(s) for a different reference?
No substitutions please. All Coding Strategies Navigator® references may be purchased separately should you require a specific publication that is not provided in a Navigator® Suite.
What if I mistakenly ordered the wrong reference guide?
No problem! Coding Strategies® offers a 30-day money-back guarantee. Simply return the book in the condition that you received it and we can switch out your book. This offer does exclude shipping & handling cost.
Does Coding Strategies® offer a volume discount on Navigators®?
Coding Strategies® does offer volume discounts on our reference guides. Volume discounts begin at 10 books. Call a Coding Strategies® representative for more information at 1.877.6.CODING!
Does Coding Strategies accept purchase orders for printed Navigators®?
Yes! Coding Strategies® will be glad to accept your purchase order for our printed reference guides; however, we must receive an attached copy of your internal PO sheet with all PO orders.
What is Coding Strategies'® payment terms for printed Navigators?
Coding Strategies® payment terms are net 15 days.
Does Coding Strategies® accept credit card orders? If so, what cards are accepted?
Coding Strategies® accepts Visa, Mastercard and American Express. We do not accept Discover.
Does Coding Strategies® ship to PO Boxes?
Unfortunately, Coding Strategies® is unable to ship products to PO Box addresses.
How do I receive a proposal for Coding Strategies'® services?
CROWN® Seminar Series
Are there Multi-Session Discounts for Coding Strategies’ CROWN® Seminar Series?
Yes! Coding Strategies® offers a multi-session discount for our CROWN® Seminar Series. This discount may be applied towards the registration for each session starting at three sessions. Multiple attendees must register at the same time and Coding Strategies must receive a consolidated payment for all attendees no later than 10 business days prior to the event. The multi-session discount includes the following:
3-5 sessions: $20 off each session;
6-10 sessions: $25 off each session;
11+ sessions: $30 off each session.
Discount not available with VIP pricing.
Is there a discount for registering early?
Yes! Coding Strategies® offers an early registration discount for all CROWN® attendees. To qualify for this discount, enrollment and payment must be received on or before October 27.
What if I need to cancel my CROWN® registration?
All cancellations must be received in writing at least 30 business days prior to the seminar to receive a full refund. Cancellations made after 30 days are subject to a $225 charge per cancelled session. Registrants who do not cancel and do not attend are liable for the full registration fee.
What is Coding Strategies’® policy for inclement weather and CROWN®?
Coding Strategies® will not issue refunds due to inclement weather. Please make your travel plans accordingly, no exceptions.
What if I can't attend my registered session, may I send someone else from my organization in my place?
Enrollment can be transferred to another person up to 15 business days prior to the session. If you have any questions, please call Coding Strategies® at 1-877-6-CODING.
How many CEUs will I earn at CROWN®?
Coding Strategies® applies for AHIMA, AAPC, Category A ARRT and for select sessions, RCCB Continued Education Units (CEUs). The number of awarded CEUs is based on our session schedule, and Coding Strategies® follows the certifying organization's policy guidelines. Contact us to learn more about each session’s awarded CEU amounts or view other ways to earn CEUs with Coding Strategies®!
Can I view the digital access on more than one computer?
Yes, however only one browser session at a time.
I gave someone else my digital access login, Why can't they open it?
The digital access is only accessible for one browser session at a time.
When I try to access a digital navigator, I get the error "Please close your screen capture application".
You have to close any screen grabber (or applications that have similar functionality such as the Windows snipping tool, Microsoft OneNote) before opening PDC files. This is one of a number of measures used to prevent unauthorized screen shot copying of content. For instance, if you have an application (process) running which ends in ‘capture.exe’ (e.g. screencapture.exe, m4capture.exe, wincapture.exe) then you will have to close down that process, and any others that end in ‘capture.exe’ by pressing CTRL, ALT, DEL on your keyboard to load Task Manager, and then in Task Manager > Processes highlight the processes and delete them. Unless you do this, the PDC document will not open.
Online Learning Center
How are your online training courses different from your webinars?
Coding Strategies'® online courses incorporate information from a wide range of sources to give you a complete and practical perspective on coding and reimbursement. Users will learn from actual dictated reports, sample documentation and assessments throughout each course to gain a complete understanding of your specialties. Webinars are also a great training method but are only designed to give you 60- to 90-minutes of hot topic information and not a comprehensive education on your entire specialty or modality within a specialty.
How are your courses different from competitive online training courses?
Unlike generic online learning programs, which simply rehash the information in the code book, Coding Strategies'® courses give you the information you need in order to submit correct claims for your services, including descriptions of procedures, coding guidelines, coverage restrictions, modifier use, bundling issues, documentation tips, etc. Our programs are created by professionals who have experience and expertise in your specialty.
Can I earn CEUs from Coding Strategies'® courses?
Does Coding Strategies® offer online training to individuals or large organizations?
Coding Strategies'® e-learning system was designed to give both large and small organizations easy access to measure individual specialty comprehension, down to a course by course level! If you are looking for a more corporate solution, please contact a Coding Strategies® representative at 1.877.6.CODING or complete our online form to learn more about online training programs available to your organization.
Do I need to have software to take your online training courses?
Nope! Coding Strategies® does not require you to download any software. Our learning management system was developed to provide organizations with secure web-based training..
Is Coding Strategies'® online training billing software?
No. Coding Strategies'® online courses were developed to provide organizations with secure web-based training. It is not a coding or billing software program.
Can I share my login information?
All Coding Strategies® Curricula and Courses are for single-user, licensed customers only. User IDs and passwords are for single person use only. Sharing of IDs or passwords is prohibited and can result in account cancellation.
All sales are final
How long does it take to get access to the course?
Does my course expire?
What are the system requirements to access courses?
All current Internet Explorer, Firefox, Safari and Google Chrome browsers are supported.
No additional browser plug-ins or runtimes are required for accessing and using Coding Strategies learning management system. There may be other requirements necessary to view some of the learning content such as Flash, which may vary depending on the third party Authoring Tool used to create it. Please check the manufacturer for specific details.
How do we protect visitor information?
What information do we collect?
How do we use your information?
What is the difference between Coding Strategies® webinars and Listening Sessions?
Coding Strategies® webinars typically include a short Q&A at the conclusion of the webinar, while the listening sessions do not.
How long are Coding Strategies'® webinars and Listening Sessions?
Coding Strategies'® typical webinars and listening sessions are 60- to 90-minutes long.
May I view Coding Strategies® webinars and Listening Sessions with my entire group?
Yes! Coding Strategies® webinars and listening sessions are perfect for displaying during a boardroom meeting or conference hall; however, they are strictly prohibited from being resold to other organizations.